J Ayres Decor is responsible for the processing of personal information collected through this Website.

Company name: J Ayres Decor
Phone: +44 7826 518743
Email: james@jayresdecor.com
Website: https://www.jayresdecor.com/

If you have any questions about how we handle your personal information, please contact us using the details above.

2. Information we collect

We may collect personal information that you voluntarily provide to us when you use our Website or contact us.

This may include:

• Your name
• Email address
• Telephone number
• Company or organisation name
• Information contained in your enquiry or message
• Any other information you choose to provide to us

We may also automatically receive limited technical information when you visit our Website, such as your IP address, browser type, device type, and basic information about how your device interacts with the Website. This information is generally used to maintain the security and functionality of the Website.

3. How we collect your information

We may collect personal information when you:

• Submit an enquiry through our contact form.
• Contact us by email or telephone.
• Communicate with us in connection with our services.
• Use or interact with the Website.

4. How we use your information

We may use the personal information we collect to:

• Respond to your enquiries and requests.
• Provide information about our services.
• Communicate with you regarding your enquiry or an existing business relationship.
• Provide and manage services you have requested.
• Maintain and improve the Website.
• Protect the Website against spam, fraud, abuse, and security threats.
• Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

5. Legal basis for processing

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

• Consent – where you have given us permission to process your information for a specific purpose.
• Contract – where processing is necessary to provide services or take steps at your request before entering into a contract.
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
• Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.

6. Contact forms

If you submit an enquiry through our contact form, the information you provide will be used to respond to your enquiry and, where appropriate, provide you with information about our services.

Please do not submit sensitive or confidential information through the contact form unless it is specifically requested.

Your information may be transmitted to and stored by the third-party service or email provider used to operate the contact form. We take reasonable steps to ensure that any providers we use handle personal information appropriately and securely.

7. Sharing your information

We do not sell, rent, or otherwise trade your personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business or Website. These may include:

• Website hosting providers.
• Email and communication providers.
• Website security providers.
• IT and technical service providers.
• Professional advisers where necessary.
• Government, regulatory, or law-enforcement authorities where we are legally required to do so.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

8. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, provide services, maintain business records, resolve disputes, and comply with legal or regulatory obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies and similar technologies

Our Website currently does not use cookies for advertising, marketing, analytics, or behavioural tracking.

We may use strictly necessary cookies or similar technologies where required for the Website to function properly, maintain security, or provide essential functionality.

For more information, please see our Cookie Policy.

10. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your data protection rights

Under applicable UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability in certain circumstances.
• The right to withdraw consent where we rely on consent as our lawful basis.

If you wish to exercise any of these rights, please contact us using the details provided above.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

12. Third-party websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

Any changes will be posted on this page and the "Last updated" date will be amended accordingly.

14. Contact us